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Privacy Policy


Oh!Matcha and Oh!Matcha by Chanoma Cafe

This privacy policy tells you how we collect, use and manage your personal information through our stores and our website, Your privacy is taken seriously and we are fully committed to complying with our obligations under the Privacy Act 1988. We operate our website and conduct our business in accordance with the Australian Privacy Principles.

What information we collect

We only collect information that is necessary for us to provide you with goods and services of the highest quality.

If you decide not to provide your information to us, we may no longer be able to receive some of our services.

Personal information that we collect from you can include your names email address and telephone numbers.

How your information is collected

Generally, we collect personal information directly from you. This may be when you:

  • Provide feedback to Oh!Matcha;

  • Request us to contact you;

  • Apply for employment;

  • Register for participation in a competition or survey;

  • Participate in any available online interactive activity.

Our website is open to public access and is not designed nor intended to collect personal information from children under the age of 13. We ask that parents supervise their children while online.

Digital products and services

We offer services and information across a range of digital platforms including the Oh! Matcha website, apps and through social media. In general, you can access information through these sources without disclosing your personal information.

However, we use ‘cookies’ on Oh! Matcha's website to personalise your online experience.

A cookie is a small piece of text that is placed within the memory of a computer and can be later retrieved by web page servers. Cookies are used to enhance your interaction and convenience in using the website and we do not use cookies to record any of your personal information.

Cookies may record information about your visit, including the type of browser and operating system you use, the pages you access, and the information downloaded by you. While this anonymous data may be used by us and our Internet service providers, target relevant online adverts to you, provide our services to you, our internal management needs, and any other use which is required or authorised by law, at no time can we personally identify you as the source of that data.

Our servers may also collect other non-personal information about you including the details of webpages visited and your operating system in use for the purpose of measuring the use of our website and to improve its content.

How we hold personal information

We may store your personal information in hard copy or electronic form.

How we use your information

Unless otherwise disclosed during the collection process, personally identifiable information which we collect from you is used only for the purposes consistent with why it was provided for a directly related purpose, or where otherwise permitted by law.

Examples of how your personal information may be used include:

  • Providing services and you with information about them;

  • Administering and managing our products and services, including performing identity related checks;

  • Responding to particular requests from you;

  • Promoting and marketing our various businesses, services, products and special offers.

While we may use your information for such marketing purposes, you have a choice as to how we communicate with you for these purposes. If you do not wish to receive communications regarding to marketing from us, you may opt out of receiving them by forwarding an email to Additionally, any email promotional message, which we send to you, will also contain instructions on how to unsubscribe.

If you make an enquiry in relation to a product or service provided by us or in relation to one of our suppliers, it may be necessary to disclose your personal information to that entity to ensure that your request is satisfied or any issue raised is resolved. Otherwise, we will not disclose this personal information except when required to do so by law.

Access to personal information and correction of personal information

We are determined to ensure that any information we obtain and use is accurate in all respects. You can request to have access to your personal information or advise us of any required correction and additional information by sending an email to Upon request, we will provide you with details of your personal information that we hold, except for under circumstances where we are prohibited by law.

We are committed to following the Australian Privacy Principles. However, in the event where you are dissatisfied with our collection or use of your personal information or believe that there has been a breach of the Australian Privacy Principles, please contact us as soon as possible.

Revision in policy

To ensure that we constantly provide the highest level of service to you, this Privacy Policy may be revised without notice. It is your responsibility to be aware of the latest privacy regulations.

If you have any queries concerning this Privacy Policy please contact

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